Outstanding! The company almost over communicated, but I loved it. Service was great and the house looks fantastic.
We had this company come out to provide a quote for roof cleaning and moss removal as part of preparing our home for sale. During the estimate, the technician offered a small discount if we booked that day, noting they had two workers available the following day.
After considering it, I called back and scheduled the service. Our appointment was set for the next day between 1–3 PM. No one showed up. I called at 3:20 PM and was told they needed to reschedule because earlier jobs ran too long.
They rebooked us for Monday, but this last-minute cancellation caused us to reschedule window cleaning, exterior pressure washing, and a home inspection, each with associated costs. I asked if any adjustment could be made given the inconvenience, and none was offered.
Based on the lack of communication, poor scheduling reliability, and pricing (we chose them only because we needed the work done quickly), I would not recommend this company. Plus they didn't get all the pine needles off the roof when they did clean it.
Update: After my initial review, the owner reached out, took responsibility, and worked to make things right. They sent a crew back out to re-clean the roof, and it looks significantly better. They also went above and beyond by washing some of our windows—something we had to handle ourselves after canceling another company due to the original scheduling issue. In addition, they provided a partial refund.
Angelo, who they sent out for the rework, was outstanding—professional, thorough, and clearly took pride in his work.
While the initial scheduling and communication issues were frustrating, I appreciate the accountability and follow-through. I’m happy with how this was ultimately resolved.
After considering it, I called back and scheduled the service. Our appointment was set for the next day between 1–3 PM. No one showed up. I called at 3:20 PM and was told they needed to reschedule because earlier jobs ran too long.
They rebooked us for Monday, but this last-minute cancellation caused us to reschedule window cleaning, exterior pressure washing, and a home inspection, each with associated costs. I asked if any adjustment could be made given the inconvenience, and none was offered.
Based on the lack of communication, poor scheduling reliability, and pricing (we chose them only because we needed the work done quickly), I would not recommend this company. Plus they didn't get all the pine needles off the roof when they did clean it.
Update: After my initial review, the owner reached out, took responsibility, and worked to make things right. They sent a crew back out to re-clean the roof, and it looks significantly better. They also went above and beyond by washing some of our windows—something we had to handle ourselves after canceling another company due to the original scheduling issue. In addition, they provided a partial refund.
Angelo, who they sent out for the rework, was outstanding—professional, thorough, and clearly took pride in his work.
While the initial scheduling and communication issues were frustrating, I appreciate the accountability and follow-through. I’m happy with how this was ultimately resolved.
Garvin arrived on time and did a great job on our roof. He let me know what he was doing and cleaned up very well. I appreciate him being considerate of my requests . A+
The customer service is excellent. The work done was professional. Very pleased.
Ozriel Flores and his helper were on time and are credit to their profession. Job well done. I'd recommend them to everyone.
The worker-tech was polite and answered questions. Did a nice job. Cleanup was great, too . His manager and asst were taking pic’s etc.. I hope this rids the moss. 😂 Thanx again.
Michael was great. Very infomative, worked hard and safely. He also gave helpful suggestions for future house maitenance. The clean up was perfect and now will see how well it lasts with proper maintence that I signed up for before roof needs another soft wash for moss. Price was much higher than I expected compared to previous soft washings but did not price it this year to know the impact of inflation.
