Customer Service Representative
Job Description
Be the first voice our clients hear. You’ll manage inbound calls, schedule crews, and ensure every project runs smoothly end-to-end.
What You'll Do
- Own inbox, phone, and chat queues with quick, empathetic responses.
- Build service proposals, confirm pricing, and schedule crews using our dispatch software.
- Coordinate day-of updates between field teams and homeowners.
- Track satisfaction surveys and escalate feedback to leadership.
What You'll Bring
- 2+ years in customer support, dispatching, or hospitality.
- Comfort with CRM tools (ServiceMonster/Jobber/Housecall Pro or similar).
- Calm under pressure with exceptional written and verbal communication.
- Availability for rotating Saturday coverage during peak seasons.
Apply for this role
Complete the application and our People Ops team will reach out within two business days.
